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How to Update Payment Methods and Billing on Dictation.cloud

This article explains how to update payment methods and billing details for your(Dictation.cloud) account, including updating credit cards, adding ACH bank accounts, and changing payment for individual orders.

Accessing the payment settings

  1. Sign in at https://dictation.cloud
  2. In the upper-right corner click ACCOUNT > My Account



Method 1:

To update the payment method under the Manage Payment tab please follow the steps outlined below: 

  • From My Account select <Manage Payments>

Choose a payment type from the dropdown (Credit Cards, Bank Accounts, ACH Credit Transfer / Virtual Bank)

 

Credit Cards

This page allows you to replace or update your card and all associated orders.
If you wish to replace the payment on a single order, see below for Method 2.

  • To move orders from one card to another: 
    a. Select the orders by clicking the order number. 
    b. Click Change payment method.
    c. Select an existing credit card or add a new payment method.
    d. Update the billing address in the billing address area if needed.
    e. Click the Confirm Change of Payment Card box to finalize.

 

Bank Accounts (ACH Withdraw / eCheck):

This is where ACH Bank Accounts can be set up as a payment method. The account must be validated before an ACH / eCheck payment can be made.

The following "Note" is displayed as a disclaimer to the customer:

  • Click the orange Add New Account button.
  • Click the “Add a new bank account” hyperlink.
  • Enter Account Type, Name on Account, Bank Routing Number, Bank Account Number.
  • Click Submit.
  • Note: The account must be validated before an ACH/eCheck payment can be made.

 

Virtual Bank (Previously ACH Credit)

  • Click <Apply for Vitural Bank Account>
  • You are provided a personal routing and account number to send funds to.

 

Method 2: Change payment method for a single order.

  1. From My Account select Orders

  1. Search for the order you want to update
  2. Scroll to the bottom of the order page and click the orange Change payment method

  1. Verify or enter the billing address for the new payment method and click Next
  2. Select Bank Account (or other appropriate option) by clicking its circle
  3. Click Submit Payment Method Change to finalize
  4. Verify the change by checking Current Payment Method on the order page (it will show the new method, e.g., “eCheck ending in XXXX”)

 

Tips and troubleshooting

  • For new accounts, credit cards can only be added during the check out process for you first order.
  • Ensure ACH bank accounts are validated before using them for payments.
  • After changing payment on an order, confirm Current Payment Method displays the updated method.