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PowerMic Mobile Disconnecting

General Troubleshooting Steps for PowerMic Mobile Users

 

PowerMic Mobile Disconnecting

Possible Causes

  • Phone Power Saving Settings
  • Wi-Fi Connection Changes
    • You can also try connecting to the work Wi-Fi and then also try using the phone's cellular data.
  • App or Device Updates Needed
  • Background Data Restricted (Android)
  • Incoming Phone Calls
  • Leaving the App

Your phone might be putting the PowerMic Mobile app to sleep to save battery, which can cause it to disconnect.

If your phone briefly loses Wi-Fi or switches networks, the connection to Dragon Medical One may drop.

If either PowerMic Mobile or your phone isn’t fully updated, it can cause stability issues.

If “Restrict Background Data” is enabled in your device settings, PowerMic Mobile can lose its pairing with the target application after you navigate away from the app and reopen it.

On iPhone/iPad, an incoming call turns off the microphone and makes PowerMic Mobile unusable until the call is declined or completed — this is standard iOS behavior. On Android, a call notification overlays the screen but recording continues until the call is accepted.

PowerMic Mobile automatically disconnects from the paired target whenever you leave the app. It reconnects to the most recently paired target the next time you launch it.

Recommended Solutions

  • Check your phone’s settings and make sure PowerMic Mobile is not restricted by battery-saving features.
  • Stay connected to the same Wi-Fi network while using PowerMic Mobile, and avoid switching networks when moving around the building.
  • Ensure both the PowerMic Mobile app and your phone’s operating system are updated to the latest version.
  • Android users: confirm “Restrict Background Data” is turned OFF for PowerMic Mobile in your device settings.
  • iPhone/iPad users: enable Do Not Disturb during dictation sessions to prevent incoming calls from interrupting recording.
  • If the connection is paired but sound is garbled or the app isn’t behaving as expected, stop recording, wait 30 seconds, then start recording again. If the problem persists, sign out and sign back in.

Quick Reference — Common Sign-In & Pairing Issues

Issue

What To Do

App says a profile is needed

Contact your system administrator for a configuration link, then add the profile via “Add profile.”

Sign-in fails / user name incorrect

Use the exact same user name as your desktop application — it is case sensitive.

“No license” error in Dragon Medical One

Sign out of both apps, sign in to PowerMic Mobile first, then sign in to Dragon Medical One again.

Connection error at sign-in

Usually not critical — refresh the target list or sign in again.

Paired but app doesn’t hear you

Please confirm that there are no other audio devices connected to your phone, such as Bluetooth devices or headphones.

Recording screen shows even though desktop looks disconnected

Just start recording — the desktop icon will update to show it’s connected.

Android: can’t re-pair after switching apps

Turn off “Restrict Background Data” for PowerMic Mobile in device settings.

 

NOTE

Also try closing the PowerMic Mobile app after you’re done with each patient, and relaunch the app when starting your next session.