--- title: PowerMic Mobile Disconnecting description: PMM --- [Skip to content](https://help.edist.com/help-articles/powermic-mobile-disconnecting#main-content) [Submit a Ticket Here »](https://portal.edist.com/tickets-view?hsLang=en) [![logo-edist](https://help.edist.com/hs-fs/hubfs/logo-edist%20(1).png?width=200&height=90&name=logo-edist%20(1).png)](https://help.edist.com/help-articles%C2%A0?hsLang=en) - Search Categories: - [Dictation.Cloud](https://help.edist.com/help-articles/dictation-cloud#main-content) - Microsoft Show submenu for Microsoft - [Dragon Copilot](https://help.edist.com/help-articles/microsoft) - [CNEX - Clinical Note Exchange](https://help.edist.com/help-articles/cnex-clinical-note-exchange) - Nuance Show submenu for Nuance - [DMO, DPA, and DLA](https://help.edist.com/help-articles/cloud-based-dragon) - [DAX Copilot](https://help.edist.com/help-articles/dax-copilot) - [Dragon Individual, Group, and VLA](https://help.edist.com/help-articles/dragon-individual-group-and-vla) - [Philips](https://help.edist.com/help-articles/philips#main-content) Show submenu for Philips - [Speech Live](https://help.edist.com/help-articles/philips#speech-live) - [Speech Exec Basic and Pro](https://help.edist.com/help-articles/philips#philips-speech-exec-basic-and-pro) - [Speech Exec Enterprise](https://help.edist.com/help-articles/philips#philips-speech-exec-enterprise) - [Devices and Accessories](https://help.edist.com/help-articles/philips#devices-and-accessories) - [Helium](https://help.edist.com/help-articles/voicepoint-helium) Open main navigation Close main navigation - Search Categories: - [Dictation.Cloud](https://help.edist.com/help-articles/dictation-cloud#main-content) - Microsoft Show submenu for Microsoft - [Dragon Copilot](https://help.edist.com/help-articles/microsoft) - [CNEX - Clinical Note Exchange](https://help.edist.com/help-articles/cnex-clinical-note-exchange) - Nuance Show submenu for Nuance - [DMO, DPA, and DLA](https://help.edist.com/help-articles/cloud-based-dragon) - [DAX Copilot](https://help.edist.com/help-articles/dax-copilot) - [Dragon Individual, Group, and VLA](https://help.edist.com/help-articles/dragon-individual-group-and-vla) - [Philips](https://help.edist.com/help-articles/philips#main-content) Show submenu for Philips - [Speech Live](https://help.edist.com/help-articles/philips#speech-live) - [Speech Exec Basic and Pro](https://help.edist.com/help-articles/philips#philips-speech-exec-basic-and-pro) - [Speech Exec Enterprise](https://help.edist.com/help-articles/philips#philips-speech-exec-enterprise) - [Devices and Accessories](https://help.edist.com/help-articles/philips#devices-and-accessories) - [Helium](https://help.edist.com/help-articles/voicepoint-helium) - [Submit a Ticket Here »](https://portal.edist.com/tickets-view) - [Visit Dictation.Cloud](https://dictation.cloud/) [Visit Dictation.Cloud](https://dictation.cloud/) Welcome to the eDist Help Center. How can we help you? - There are no suggestions because the search field is empty. 1. [eDist Support Knowledge Base](https://help.edist.com/help-articles?hsLang=en) 2. [Cloud-Based Dragon](https://help.edist.com/help-articles/cloud-based-dragon?hsLang=en) July 6, 2026 # PowerMic Mobile Disconnecting ## General Troubleshooting Steps for PowerMic Mobile Users   **PowerMic Mobile Disconnecting** **Possible Causes** - **Phone Power Saving Settings** - **Wi-Fi Connection Changes** - *You can also try connecting to the work Wi-Fi and then also try using the phone's cellular data.* - **App or Device Updates Needed** - **Background Data Restricted (Android)** - **Incoming Phone Calls** - **Leaving the App** Your phone might be putting the PowerMic Mobile app to sleep to save battery, which can cause it to disconnect. If your phone briefly loses Wi-Fi or switches networks, the connection to Dragon Medical One may drop. If either PowerMic Mobile or your phone isn’t fully updated, it can cause stability issues. If “Restrict Background Data” is enabled in your device settings, PowerMic Mobile can lose its pairing with the target application after you navigate away from the app and reopen it. On iPhone/iPad, an incoming call turns off the microphone and makes PowerMic Mobile unusable until the call is declined or completed — this is standard iOS behavior. On Android, a call notification overlays the screen but recording continues until the call is accepted. PowerMic Mobile automatically disconnects from the paired target whenever you leave the app. It reconnects to the most recently paired target the next time you launch it. **Recommended Solutions** - Check your phone’s settings and make sure PowerMic Mobile is not restricted by battery-saving features. - Stay connected to the same Wi-Fi network while using PowerMic Mobile, and avoid switching networks when moving around the building. - Ensure both the PowerMic Mobile app and your phone’s operating system are updated to the latest version. - Android users: confirm “Restrict Background Data” is turned OFF for PowerMic Mobile in your device settings. - iPhone/iPad users: enable Do Not Disturb during dictation sessions to prevent incoming calls from interrupting recording. - If the connection is paired but sound is garbled or the app isn’t behaving as expected, stop recording, wait 30 seconds, then start recording again. If the problem persists, sign out and sign back in. **Quick Reference — Common Sign-In & Pairing Issues** | **Issue** | **What To Do** | | --- | --- | | **App says a profile is needed** | Contact your system administrator for a configuration link, then add the profile via “Add profile.” | | **Sign-in fails / user name incorrect** | Use the exact same user name as your desktop application — it is case sensitive. | | **“No license” error in Dragon Medical One** | Sign out of both apps, sign in to PowerMic Mobile first, then sign in to Dragon Medical One again. | | **Connection error at sign-in** | Usually not critical — refresh the target list or sign in again. | | **Paired but app doesn’t hear you** | Please confirm that there are no other audio devices connected to your phone, such as Bluetooth devices or headphones. | | **Recording screen shows even though desktop looks disconnected** | Just start recording — the desktop icon will update to show it’s connected. | | **Android: can’t re-pair after switching apps** | Turn off “Restrict Background Data” for PowerMic Mobile in device settings. |   | **NOTE** Also try closing the PowerMic Mobile app after you’re done with each patient, and relaunch the app when starting your next session. | | --- | - [Dictation.Cloud](https://help.edist.com/help-articles/dictation-cloud?hsLang=en#main-content) - [FAQs](https://help.edist.com/help-articles/dictation-cloud?hsLang=en#faqs) - [Microsoft](https://help.edist.com/help-articles/microsoft?hsLang=en#main-content) - [Partner Center](https://help.edist.com/help-articles/microsoft?hsLang=en#partner-center) - [Dragon Admin Center](https://help.edist.com/help-articles/microsoft?hsLang=en#dragon-admin-center) - [Troubleshooting and FAQs](https://help.edist.com/help-articles/microsoft?hsLang=en#troubleshooting-and-faqs) - [Tips & Tricks](https://help.edist.com/help-articles/microsoft?hsLang=en#tips-tricks) - [CNEX - Clinical Note Exchange](https://help.edist.com/help-articles/cnex-clinical-note-exchange?hsLang=en) - [Cloud-Based Dragon](https://help.edist.com/help-articles/cloud-based-dragon?hsLang=en) - [DAX Copilot](https://help.edist.com/help-articles/dax-copilot?hsLang=en) - [Philips](https://help.edist.com/help-articles/philips?hsLang=en#main-content) - [Philips Speech Exec Basic and Pro](https://help.edist.com/help-articles/philips?hsLang=en#philips-speech-exec-basic-and-pro) - [Speech Live](https://help.edist.com/help-articles/philips?hsLang=en#speech-live) - [Philips Speech Exec Enterprise](https://help.edist.com/help-articles/philips?hsLang=en#philips-speech-exec-enterprise) - [Devices and Accessories](https://help.edist.com/help-articles/philips?hsLang=en#devices-and-accessories) - [Dragon Individual, Group, and VLA](https://help.edist.com/help-articles/dragon-individual-group-and-vla?hsLang=en) - [VoicePoint - Helium](https://help.edist.com/help-articles/voicepoint-helium?hsLang=en) - [Other Resources](https://help.edist.com/help-articles/other-resources?hsLang=en#main-content) - [Ticketing Portal](https://help.edist.com/help-articles/other-resources?hsLang=en#ticketing-portal) [![logo-edist-favicon](https://help.edist.com/hs-fs/hubfs/logo-edist-favicon.png?width=100&height=100&name=logo-edist-favicon.png "logo-edist-favicon")](https://www.edist.com/) eDist Help Center Copyright © 2026, eDist